1. Basic Return Conditions

• Applies to all completed transactions on the Global Sources platform.
• Return requests must be submitted within 7 business days after receipt of the goods.
• Order number, product photos, and a description of the issue must be provided.
• Returned items must be unused, in original packaging, with all accessories included.
• Returns must be processed through the platform system and assigned an authorization number.
• All returns must include the original invoice or proof of purchase.

2. Eligible Return Cases

• Product significantly differs from its description.
• Quality defects or functional issues.
• Wrong item or incorrect quantity shipped by the seller.
• Damage during transit, with valid proof.
• Seller fails to provide brand authorization documents (when promised).
• Severe delivery delay affecting use or resale.

3. Non-Returnable Cases

• Custom or personalized items, unless there is a quality defect.
• Items that have been used or are missing original packaging or accessories.
• Virtual products or digital services.
• Buyer errors or wrong orders without any product defect.
• Requests submitted after the 7 business day window.
• Items returned without platform authorization.

4. Responsibilities & Costs

• If the return is due to seller fault, the seller covers return and exchange shipping costs.
• If the return is due to buyer fault, the buyer bears the shipping costs.
• Import duties or customs clearance failures are borne by the responsible party.
• The platform is not responsible for currency exchange losses incurred by returns.
• Returns due to incorrect address are at the buyer’s expense.

5. Process & Timeframes

• The platform will respond to return requests within 3 business days.
• Sellers must complete processing within 7 business days after return confirmation.
• Refunds will be issued to the original payment method within 7–14 business days after approval.
• Exchanges depend on seller confirmation of stock availability and delivery dates.
• If the buyer fails to ship the return in time, the platform may consider the request abandoned.

6. Disputes & Appeals

• The platform will mediate disputes and has the final right of interpretation.
• Buyers and sellers are encouraged to communicate and resolve issues amicably.
• The platform may request additional documentation as needed.
• Accounts engaging in malicious return behavior may face restrictions.

7. Supplementary Provisions

• This return policy will be updated in real time to reflect platform rule changes.
• The platform reserves the final right of interpretation of this policy.

Last Updated: February 16, 2025 • Version 1.7